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Before You Report: Check Your Circuit Breaker
Sometimes a power loss may be caused by an issue within your home. Follow these steps to troubleshoot.
1
Protect Sensitive Devices
Unplug computers, TVs, and other sensitive electronics to protect them from power surges when electricity is restored.
2
Locate Your Circuit Breaker
Find your main circuit breaker panel, usually located near your electric meter, in the garage, basement, or utility room.
3
Inspect for Damage
Look for any signs of damage including burn marks, buzzing sounds, unusual odors, or water damage. If you notice any of these, do not touch the panel and call a licensed electrician.
4
Check Breaker Positions
Look for any breakers that are in the OFF position or stuck in the middle (tripped position).
5
Reset Tripped Breakers
To reset a tripped breaker, first push it firmly to the OFF position, then flip it back to ON. You should hear a click when it's properly engaged.
6
Still No Power?
If your breaker keeps tripping or you still don't have power after resetting, the issue may be with Power Company infrastructure. Report your outage using the button above or call 1-800-411-7343.
Safety Tips
Important safety information during power outages
Gas Emergency
If you smell gas or suspect a gas leak, leave the area immediately and call 1-800-411-7343 from a safe location. Do not use electrical switches or phones near the suspected leak.
Downed Power Lines
Stay at least 35 feet away from downed power lines. Always assume they are energized. Call 911 and Power Company immediately.
Generator Safety
Never run generators indoors or in enclosed spaces. Carbon monoxide from generators can be deadly. Keep generators at least 20 feet from your home.